Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

Where do you ship from?
We ship from China. All orders are delivered directly to your door.

How long does delivery take?
Estimated delivery time to the United States is approximately 15–25 business days after your order is processed.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number.

Can I cancel my order?
Yes! You can cancel your order at any time before it has been shipped. Please contact us immediately at leiteng0626@gmail.com with your order number.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for defective or incorrect items. We do not accept returns for change of mind.

How do I request a return?
Contact us at leiteng0626@gmail.com with your order number, a description of the issue, and photos of the item.

When will I receive my refund?
Once your return is approved, refunds are processed within 5–10 business days to your original payment method.

Products

What kind of products does OptiVitaLab sell?
We specialize in massage and pain relief devices, as well as posture correction products designed to help you feel your best.

Are your products safe to use?
Yes. All our products are designed with safety and effectiveness in mind. Please follow the instructions included with each product.

Contact

How can I reach customer support?
Email us at leiteng0626@gmail.com. We respond within 1–2 business days.